Q1: What is your warranty period?

     A: We provide 12 months free warranty for the whole machine.Main electrical components: 12 months.Wearing parts: not included in free warranty, but we supply at factory cost.Lifetime technical support and paid maintenance service.

     Q2: What does the warranty cover?

     A: Warranty includes quality defects of host, motor, control system, mainboard and core components under normal use. It does not include man-made damage, improper operation, natural disaster or unauthorized disassembly.

     Q3: How to solve after-sales problems?

     A: （1）、Send us fault description, photos or videos;（2）、Technical team diagnoses remotely;（3）、 Provide solutions, part replacement or on-site support (if needed).

     Q4: Do you supply spare parts?

     A: Yes. We provide all spare parts at factory wholesale price for lifetime. We will also recommend necessary spare parts in your first order to reduce your later operation trouble.

     Q5: Do you support on-site after-sales service?

     A: Yes.If the client needs it, we can provide on-site installation, training and maintenance services with reasonable travel and labor cost.

     Q6: Can we buy 1 set as sample first?

     A: Yes. We highly support sample orders. You can test product quality, operation effect and local market feedback before bulk orders.

     Q7: Can we become your regional distributor?

     A: Yes. We sincerely invite global exclusive distributors, agents and project partners. We provide:Best agent price；Regional protection policy；Marketing materials support；After-sales priority service；Customized project solutions.

     Q8: Do you provide one-stop VR park solution?

     A: Yes. We are not just equipment supplier, but also VR experience park / VR zone / amusement center solution provider, including site planning, equipment matching, content configuration, operation guidance and project support.

     Q9: Is the VR machine easy to install?

     A: Most of our VR equipment is semi-assembled before shipment. You only need simple connection of power, network and parts after receiving goods. No complicated professional installation is required.

     Q10: Do you provide user manual?

     A: Yes. We provide complete English user manual, operation guide, wiring diagram and maintenance instructions. Video tutorials are also available.

     Q11: Do you offer remote guidance?

     A: Yes. Our technical team provides 24/7 online remote guidance via:Video call；WhatsApp；Email；Remote control assistance.

     Q12: Do we need professional technicians to operate?

     A: No. Our commercial VR machines are designed for one-click easy operation. Staff can learn to use them within 10–30 minutes. It is very suitable for mall and amusement park business.